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Contract-to-hire Technical Writer

Redwood City, CA | Product and Design

Job Description

 

Job Description

Badgeville is seeking a contract-to-hire Technical Writer to join the Product Content team. You will plan, create, and maintain technical and end-user content in a variety of formats to help customers, partners, and employees accelerate their adoption of Badgeville’s products. The ideal candidate is a self-starter with proven experience designing and building end-user and developer content from scratch. This position is part of the Content team within the Badgeville Product group.

 
About the Content Team
 
We are a young group within Badgeville that is building up rapidly. We are still in the process of defining all of the deliverables, formats, and tools within our department. The person who joins this team must be flexible, able to adapt to rapid changes, and must be able to learn new content development tools at a quick pace. The primary focus of this position will be new feature documentation (end-user and developer), rework of existing content, and ongoing maintenance. However, this person must be able to wear multiple hats and jump in where needed to help the entire company meet content initiatives. This is an exciting time at Badgeville if you want to be part of a growing company and help build the foundation of this new team.

Desired Skills & Experience

  • Seeking a contract-to-hire technical writer and content development professional; 4 years minimum of total related experience preferred in technical writing and online content development for software products
  • Experience documenting software products required; familiarity with software development-delivery lifecycle in a SaaS environment is a big plus
  • Technical skill and aptitude with JavaScript (basic knowledge required)
  • Background creating API documentation and other developer documentation; Understanding of APIs (preferably REST APIs) required
  • Ability to code basic HTML/XML required
  • Ability to work under pressure, within tight deadlines, and at a fast pace while producing high-quality and accurate content
  • History working with product managers, engineers, and designers required
  • Ability to research information independently a must
  • You must demonstrate a “can-do” attitude while managing multiple concurrent projects across multiple product lines simultaneously
  • Ability to distill complex technical information into actionable knowledge that users can understand and apply
  • Must be able to demonstrate excellent writing proficiency, strong organizational skills and interpersonal skills (writing samples will be required)
  • Able to identify/correct grammatical or stylistic issues in online, print, and video content
  • Experience creating video scripts and creating/editing how-to video tutorials a big plus!
  • Proficiency and previous experience using content authoring tools, such as MadCap Flare, Knowledge Base tools, Drupal, Wikis, Word, HTML/XML editors, etc.
  • Experience creating various types of topic based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides, and more
  • Bachelor degree required

  • Position is based locally in Redwood City, CA
  • Telecommuting 1-2 days per week max (TBD after completing 3 months onsite and depending on experience level)

About Badgeville

Badgeville, the Behavior Platform, makes it easy for business leaders, marketers and innovative technologists to use smart gamification techniques to increase user loyalty and engagement across eCommerce, Media & Entertainment, Health, Education, Services and Enterprise web & mobile experiences. Using Badgeville, brands can reward users with real-time achievements and reputation, while at the same time driving user behavior, achieving specific business goals, and measuring and optimizing user engagement. Badgeville customers include Samsung, CA Technologies, X.Commerce, NBC, Bluefly, Interscope Records, Deloitte Digital, and The Active Network. Founded in 2010, Badgeville is based in Menlo Park, California and has offices in New York and Europe. For more information, visit Badgeville on the web at http://www.badgeville.com/.

 

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