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UX Consultant

Atlanta, GA | Expert Services

Job Description

Backbase is hiring | UX Consultant

We are Backbase

We come from all over the world to do what we love; to design a great product that improves the lives of real people. We’re passionate, dedicated, and among the best in business. Every person on our team believes in working together and supporting each other to get create a beautifully designed product and a work environment that’s fun, inspiring, and dynamic. We believe in learning from our customers and our colleagues, that makes us easy to do business with and exciting to work for.

We have created the world’s leading lean customer experience platform. It has been designed to help organize, create, and manage deeply relevant customer experiences across all channels, on any device. Backbase Customer Experience Platform (CXP) combines the latest innovations in customer experience design (UX) with next generation technologies to deliver an unbeatable digital experience. Our critically acclaimed customer experience platform eliminates the need to replace existing legacy systems and provides a highly flexible and fully customizable environment populated by powerful widgets. Backbase has been consistently placed in ‘Visionary’ quadrant of Gartner’s Magic Quadrant for Horizontal Portal Software and, in 2013, was recognized as the most visionary portal vendor.

The Backbase team is made up of more than 200 senior technology and usability professionals, with offices in some of the world’s most vibrant cities, including: London, New York and Amsterdam. If you’d like to join us in any one of them, we’d love to hear from you. 

The team

The UX Consultant is part of the Expert Services (ES) team based in Atlanta. ES is a team of specialist with the right level of skills and experience to make sure that our product is implemented successfully at our customers. Additionally ES provides training and implementation support services to our customers and partners.

Our consultants work with partners and customers to ensure our customers successfully achieve their goals. This will mean you will develop, teach, support and lead teams in delivering enterprise solutions.

Additionally ES provides training and implementation support services to our customers and partners. You will report to the Services Delivery Director.

The goal

As UX Consultant you work inside the Expert Serices Department, where you create the designs for complex web applications (like Online Banking). You work closely with our customers to design end-to-end user experiences from the ground up. You define user journeys and intuitive designs. Within Backbase we have our own UX process that includes utilizing our UX pattern library and style guides to create wireframes, visual designs and other UX documentations.

Your profile

What we need you to have:

  • Bachelor or Masters-level degree in Graphic Design and/or User Experience;
  • Experienced with designing intuitive, engaging user experiences and designs;
  • Experience with designing for web and mobile applications;
  • Experience with one or more UX tools, e.g. Adobe Creative Suite, Axure, Balsamiq and OmniGraffle;
  • Online portfolio is a must;
  • Experience working in a software development company that uses agile or lean methodologies;
  • Experience producing design documentation like user journeys, wireframes, flow diagrams, site maps, etc.;
  • Experience in user testing;
  • Enjoy to work in multi disciplinary teams of Designers, Analysts and Developers;
  • This is not a coding position, but it is preferred that you have a good understanding of HTML, CSS and JavaScript;
  • Passion for staying up to date with the latest in user experience design methodologies and technology;
  • Willing to travel up to 50%.

The offer

Backbase offers a comprehensive Benefits Package through our Human Resources partner TriNet. Employee benefits includes a substantial number of Health Care policy options; Dental and Vision Insurance; Short & Long Term Disability Insurance; Life Insurance; 4% Matching 401k plan; Vacation, Holiday, and Sick Paid time off. Backbase coverage is substantial while in addition Backbase, through TriNet, is able to provide the employees with a wide variety of offerings for the employee to custom design benefits that work best for themselves and their families.

Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Justyna Adamczyk by email: justyna(at)backbase.com

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