Position Description – Technical Support Specialist
AutoReturn is the leader in mobile technology and transportation logistics best practices. The company was formed to help municipalities better manage their non-consent towing operations, a billion dollar industry. With contracts now in San Francisco, Baltimore County, San Diego, Kanas City, Concord, and Indianapolis. The company has proven its model and is rapidly expanding nationally.
AutoReturn is seeking to add a Level 2 Technical Support Specialist to our team. This individual should have a strong foundation in Information Technology. The ideal candidate will be driven by the challenge of providing high quality service to end users and solving technology problems. This role is responsible for managing AutoReturn’s technical support process, collaborate on problem resolution, utilize and constantly improve the company’s existing Help Desk and FAQ systems.
The Technical Support Specialist will also be involved in a wide range of technology implementation projects focused on expanding the feature set and capabilities of AutoReturn’s applications and IT infrastructure. Activities will include project involvement supporting AutoReturn’s effort to roll-out to new clients, creating automated reports, QA testing, and other duties assigned as a member of the AutoReturn Information Technology (IT) Department.
Strong interest in technology
Willingness to learn and acquire new skills, highly motivated
Enthusiastic and positive “can-do” attitude
Ability to work independently after being shown how to do a task
Natural prowess to solve problems
Willingness to collaborate/team player
Strong written and spoken verbal communication skills
Ability to work calmly under pressure
This position is entry level, however some technical prowess and familiarity is desired in the following areas (not all required – training will be provided where needed):
Experience with providing technical support
Experience or coursework in computer programming
Familiarity with smartphone technology
Familiarity with web-based applications
Familiarity with commonly used office productivity tools (MS Office, etc.)
Familiarity with desktop and laptop administration
Familiarity with Windows operating systems
Familiarity with Mac operating systems
Familiarity with SQL databases, query writing and reporting tools
Stability and growth: We have multi-year municipal contracts. These cities and their need for services aren't going anywhere, and neither are we. With the current push for public-private partnerships, AutoReturn is rapidly expanding into large municipalities across the country.
Compensation/Benefits: We pay employees well, provide full medical/dental benefits, kitchens are stocked with healthy snacks, hosted lunches, and company events!