GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE!
24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we have an exciting upcoming opportunity as we look to expand our team! We are currently accepting applications for Inbound Customer Service/Technical Support Representatives to work with our media and entertainment services client.
Location - Tampa, FL
Application Deadline - ASAP
Terms of Contract - Full Time, Part Time
- Flexible schedules
- Industry leading benefits
- Excellent advancement opportunities
- Friendly work environment
- Provide exceptional customer service and problem solving by responding to all Inbound calls.
- Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES.
- Be an active listener who can show empathy and patience in a non-scripted environment.
- Communicate information to a variety of non-technical and technical customers.
- Resolve customer inquiries.
- Work in a fast paced, high volume, changing environment.
- Learn and strives to gain new knowledge about product and service changes.
- Provide technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii,
- Stellar attendance and punctuality are a must.
- Minimum 1-year customer service experience preferred.
- Ability to receive and implement ongoing feedback / coaching.
- Exceptional customer service and interpersonal phone etiquette skills.
- Strong computer application skills.
- Strong oral/written communication skills.
- Must be results oriented.
- Motivated to be a consistent performer
Please note, only applicants selected for an interview will be contacted. No phone calls please.