Location - Frisco, TX
Application Deadline - ASAP
Terms of Contract - Full Time, Part Time
Rate of Pay - Starting at $11.00 to $13.50/HR, Health/Vision/Dental Benefits, for NETFLIX and Other ACCOUNTS
Netflix is revolutionizing the way people watch TV and movies. We’re in search of dynamic Customer Service Representatives that are passionate about entertainment and technology. The ideal candidate is curious, innovative and excited to join a high-performing team providing exceptional customer service over the phone to current and future customers.
Come work for 24-7 Intouch/Netflix and "Connect People with Movies they'll Love"!
- Watching movies and TV shows (bonus points for Netflix binge-watchers)
- Having conversations with people you don’t know
- Learning new things and finding creative ways to solve problems
- Fast-paced work environments (in fact you thrive in them)
- Provide exceptional customer service and problem solving by responding to all inbound calls
- Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES
- Be an active listener who can show empathy and patience in a non-scripted environment
- Communicate information to a variety of non-technical and technical customers
- Resolve customer inquiries
- Work in a fast paced, high volume, changing environment
- Learn and strives to gain new knowledge about product and service changes
- Provide technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii,
- A high school diploma or GED equivalent.
- People experience (Minimum 1-year customer service experience preferred).
- Great Typing skills (at least 35 words per minute required).
- Amazing phone presence (people can literally hear you smiling).
- An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
- Strong oral/written communication skills
Please note, only applicants selected for an interview will be contacted. No phone calls please.