Location - Frisco, TX
Application Deadline - Open
Training Dates - January 7 & 21, 2013
Terms of Contract - Full Time, Part Time
Rate of Pay - Starting at $11.00/HR, Health/Vision/Dental Benefits, plus Free NETFLIX Subscription
NETFLIX IS GROWING!
Having recently surpassed more than 23 million subscribers, Netflix is continuously expanding their membership. Netflix changed America with online DVD rental - Now they are changing the world with streaming! Netflix customers enjoy streaming through their PC, Mac, Xbox 360, Playstation 3, Nintendo Wii, along with other exciting partnerships.
Together with 24-7 Intouch, we are currently seeking passionate Customer Service Representatives who want to be part of this explosive growth.
Come work for 24-7 Intouch/Netflix and "Connect People with Movies they'll Love"!
• Provide exceptional customer service and problem solving by responding to all inbound calls
• Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES
• Be an active listener who can show empathy and patience in a non-scripted environment
• Communicate information to a variety of non-technical and technical customers
• Resolve customer inquiries
• Work in a fast paced, high volume, changing environment
• Learn and strives to gain new knowledge about product and service changes
• Provide technical assistance with devices such as PC, Mac, Xbox 360, Playstation 3, and the Wii,
• Stellar attendance and punctuality are a must
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback / coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer
Please note, only applicants selected for an interview will be contacted.