Product Manager at Twilio Inc. in San Francisco, CA

About Us:

• Twilio is a simple, pay-as-you-go web service that empowers developers to build voice and SMS applications.
• Over 75,000 developers use Twilio - including start ups, Fortune 100 companies, and both major political parties.
• We are funded by top tier investors, have a great team and revenues are growing FAST.
• Twilio is disrupting the $1.3 trillion telecom market. Come help us ruffle the suits - we’re just getting started.

About the Job:

• We are looking for an awesome Product Manager. You will report to our Founder & CEO, Jeff Lawson - a developer, product manager and serial entrepreneur.
• You are a startup person who thrives in a chaotic, fast moving environment… a leader who gets stuff done.
• You skew more “usability” than “techy.” That said, your job day-to-day will be to work with software engineers and figure out how to help them realize the full potential of the Twilio platform.

Responsibilities:

• Talk to customers. Gather requirements. Turn ideas into actionable plans.
• Take personal responsibility for our cool-factor. Ensure that what ships is rad and makes money.
• Herd the cats. You know how to make the trains run on time without ever asking “when is X gonna be done?”
• Mock up concepts using tools you are already proficient with. Write functional and technical specs. Be disturbingly detail oriented.
• Own the immediate-term product roadmap, living in pivotal tracker: write, assign and re-prioritize stories.
• Contribute to product direction by analyzing the market, identifying opportunities and building models that inform company-wide prioritization.

Requirements:

• Experience working as a Product Manager at a startup, establishing processes that improve productivity.
• Entrepreneurial. Hands on. Passionate. Creative. Easy to deal with. Get things done. High personal productivity: you are a doer first.
• Excellent technical “taste.” Our customers are software engineers – and it would be really good if you’d spent a chunk of your career writing code // evaluating and choosing your own software development tools.
• Great communication skills – we can’t sacrifice communication skills for technical acumen. Product managers are the glue that make software startups work - you’ve worked in this role before and relish it. Asking questions, listening, facilitating discussions and arbitrating decisions are all things you are good at.
• A strong UI sense. We’re not looking for a designer, but you are a stickler for good UI and you likely have strong opinions based on experience.

Bonus Points:

• Experience managing feature-rich “platform-y” web-based productivity software. (i.e. salesforce.com).
• You've worked on an engineer-facing product (developer tools, IDEs, enterprise software) or an API-driven platform (social network, web portal).
• BA/BS from a competitive school. CS background and/or an MBA are a plus.

Perks include:

• Full benefits, including medical, dental and vision
• An Amazon Kindle on your first day, and $30/month to spend on books (Twilio wants you informed)
• Pre-tax commuter benefits
• Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
• Excellent gear (“We ❤ Apple computers and big monitors — two if you need ’em”);
• A strong belief in life/work balance
• Twilio track jacket and shoes after demoing your first Twilio app in front of the company!

How to apply:

Applications without cover letters will not be considered. Here’s some stuff you can include in your cover letter to move your resume to the top of the pile: 

• Include a link to an app you built using Twilio.
• Critique our website / solution, offer ideas on how to improve things.
• Discuss how you worked on a similar product/solution before and drove results.