Want to be a part of the next big internet success story?
Are you comfortable rolling up your sleeves?
Would you welcome the opportunity to represent and advocate on behalf of customers?

Fantastic! Slide is looking for a Community Support Representative to help make sure we continue to deliver what our users want.

Responsibilities:

• Provide tier 2 e-mail support using CRM software
  
• Troubleshoot issues reported by customers
  
• Research, document, and log bugs into tracking system
  
• Collect suggestions
  
• Write and update FAQs and canned responses
  
• Manage application settings though administrative tools
  
• Assist Support Management with various tasks, reports, and projects
  
• Lead various team projects
  
• Advocate for our community
  
• Work closely with Project Managers, Developers, and Community Managers
  

Requirements:

• At least 2 years in email based customer support
  
• Experience with ticket tracking and CRM software
  
• Superb writing and communication skills
  
• Excellent organizational skills, creative stamina, and ability to problem-solve
  
• Ability to work independently and multi-task
  
• Familiar with both Windows and Mac platforms
  
• Familiar with Microsoft office applications
  
• Clearly communicate technical concepts to non-technical people
  
• Experience using and supporting applications on social networking sites, like Facebook and MySpace
  
  

"While we're passionate about our work, we also never pass up an opportunity have a good time when we're done with our day. This is a t-shirt and jeans environment, where quality and hard work is equal to our sense of humor."

More information:

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