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Strategic Account Manager, Publisher Services - CA at PubMatic in Redwood Cit...

The Strategic Account Manager is responsible for day-to-day oversight of several  publisher clients, managing the entire client life-cycle including pre-sales support, onboarding and ongoing account growth.  The Strategic Account Manager will actively engage with clients to help them grow and manage their online advertising business using PubMatic’s platform.  The successful candidate will work with cross-functional teams in Demand Management and Ad Operations to drive value for accounts using a strategic and consultative approach.  

 
Responsibilities will include but are not limited to: 
 
* Manage and develop client relationships through the full life-cycle of the account — pre-sales support, onboarding, ongoing account management and monthly/quarterly business reviews
* Serve as day-to-day contact with premium publisher clients to deliver value to the accounts through revenue lift, brand control and escalation management
* Optimize, track and analyze performance using critical thinking and analysis to discover opportunities and resolve escalations 
* Apply ad technology expertise to building deeper client relationships
* Maintain active dialogue with clients through weekly meetings and periodic client meetings 
* Collaborate with cross-functional teams to deliver results and meet account goals  
 
Qualifications/Experience: 
 
* 2 or more years in a client-facing service role 
* 1 or more years in ad operations or ad network operations 
* Strong knowledge of ad serving technology, ad networks and the online advertising industry in general
* Ability and willingness to take full ownership of client relationship to answer questions and resolve issues
* Flexible, startup mindset with proven success in fast-paced environments and ability to juggle multiple client deadlines
* Strong process, management and analytical skills
* Creative, independent problem solver
* Capacity to work with all teams, including sales, marketing, business development, product management and engineering
* Strong written and oral communication skills
* Proficiency in Excel and spreadsheets with working knowledge of CRM platforms such as Salesforce.com
* Strong academic credentials
* Ability to travel (up to 20%) to client sites for strategic and quarterly business review meetings

About Us:

With seven offices around the world in the US, Europe, and Asia, PubMatic is a global Ad Revenue Optimization company that provides premier online publishers with a full service solution to realize the full potential of their digital asset. Among the world's most respected online publishers, some of our clients include The Huffington Post, eBay, United Online, MSNBC, TV Guide and the majority of the comScore Top 10.

Since our founding in 2006, PubMatic enables publishers to realize the full potential of their digital assets. Consistently the first-to-market with industry-changing products, services and systems for publishers, our products are supported by always-on consulting and services that reflect our belief in putting publishers' needs first.

Since our founding, PubMatic has consistently been first-to-market with industry-changing products, services and systems for publishers. Our products are supported by always-on consulting and services that reflect our belief in putting publishers' needs first. 

 

2007: 1st to Market with Yield Optimization for Publishers across ad networks

2008: 1st to Market with Global Demand partner representation for Publishers

2009: 1st to Market with Real-Time Bidding (RTB) for Publishers

2010: 1st to Market with Data Theft prevention tools and dynamic Brand Protection tool suite

2011: 1st to Market with Unified Insights; blending guaranteed and non-guaranteed sales channels; Audience Data Analytics packaging segmented with real-time yield impact; Pixel Blocking for data theft protection; and RTB for Mobile ad units

2012: 1st to Market with Unified Revenue Optimization across guaranteed and non-guaranteed sales channels for every impression

 

Every Ad. Every Sales Channel. Every Screen. One Platform. PubMatic.

 
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