Customer Service Representative (CSR) at empowr in San Diego, CA
What's next in the world of social networks?
ProjectUplift is building the world's first social economy. What's a social economy? A social economy is taking the best of what you love about your favorite social network and allowing you the opportunity to monetize your time while you're there. It could be blogging about your passion, selling goods and services or using your expertise to help someone else become successful. We are building a platform that will enable the community to help itself through crowd-sourcing the expertise in the community. We will empower the community to help each other so that everybody wins.
How do I find out more?
Well, we can't tell you too much right now. We're currently in beta so we have purposfully avoided marketing. That's going to change in 2013 later in the year when we come out of beta and go live. Until then the best place to see what we're up to is our launch page (uplift.launchrock.com). It will tell you more about what we're building and, if you're interested, one of our recruiters can tell you more.
What is ProjectUplift looking for?
We are looking for a Commnuity Support Analyst to join our customer support team. The ideal candidate will have a passion for interacting with customers and helping to design best practices for our community members and power-users. You will be reviewing and editing our product/service listings inside of our closed-beta. Additionally you will answer inquiries from members and power-users via email and chat as well as reviewing content (blog posts, photos, videos, etc.) to ensure they meet our Terms of Service. Ultimately the goal is to turn this feedback into FAQ's and Template Responses for our member community to scale our community support function.
What experience should I bring to the table?
- Bachelors degree required
- 1-3 years of experience in customer service
- Has a can-do attitude, likes to succeed
- Have knowledge of Excel and the ability to recognize patterns in community behaviors
- Ability to innovate and work to create best practices
- Bring passion to work each day and have the innate ability to inspire passion in others
- Exude confidence in ability to resolve problems
- Ability to self-manage their daily activities to drive a pipeline of great candidates
Why should I join ProjectUplift?
Where are you located?
Our headquarters are in downtown San Diego. If you're a great candidate, but not in San Diego we are happy to help you relocate.
What about work sponsorship?
Right now we're unable to help with work sponsorship, such as H1B visas, H1B transfers, etc.