Banking Operations Manager at Payza in Montreal, Quebec, Canada

About Us

Payza is a global online payment platform specializing in e-commerce processing, corporate disbursements, and remittances for individuals and businesses around the world.

Primary Duties & Responsibilities

-  Relationship building with banking partners

-  Manage team of 6-7 staff in the Banking Operations team

-  Day to day supervision of the Banking Operations team

- Cross trained on all tasks to help out on busy days/cover vacations/absenteeism

- Lead process improvements and streamlining processes & systems

- Improve customer experience of banking services (reduce delays, proactive approach for customers issues)            

-   Preparing Daily and Monthly Ops Banking reporting for senior management

-   Manage Daily SLAs for banking services

-  Minimise fraud or error opportunities in banking processes

-  Assist in sourcing new & backup banking partners as required

-  Identify new localised or other banking services we could offer and work with Product team to assess feasibility for integration.

Required Skills & Abilities

• Effective communication skills – written and verbal
• Strong understanding of e-commerce
• Excellent problem solving skills
• Strong analytical ability
• Planning and organizing skills
• Ability for decision making
• Rapid and effective decision making in climate of changing priorities, work volumes and resources
• Capable of Managing and implementing change
• Ability to prioritize and delegate tasks

Experience and Education

• Banking Industry experience 3-5yrs+
• Degree in finance/banking/economics/commerce preferable
• Client/Supplier Relationship mgmt experience 2 yrs+
• Trustworthy, strong references, proactive, mature approach
• Hands on, process improvement focus, team management experience