About Us:

JobScore is an online network that privately matches talented people with great jobs.

We are looking for someone who is:

• Enthusiastic about recruiting & its challenges - you enjoy talking to recruiters about recruiting
• Articulate, charming, and takes pride in listening to customers
• Detail oriented - you can prioritize and make things happen
• Technically oriented - you like computers & software

The Opportunity:

• Be the voice of the customer within the company
• Make recruiters life easier by eliminating "busywork" and helping them become more strategic
• Help re-define how companies find and hire people
• Evangelize our product in the recruiter community, building and fostering a network of progressive in-house and contract recruiters

Responsibilities:

• Support customers - be the primary point of contact for our users
• Watch recruiters use our product. Take notes on what you think is too hard and drive dialogue about how improve the product.
• Conduct focus groups, round tables, and usability sessions
• Proactively make suggestions about how to improve the product
• Train - help get new users up & running, build out our FAQ content, run webinars, create training videos,e tc.
• Represent JobScore online and at trade shows, press tours, conferences, etc.

Desired Qualifications:

• At least 3 years experience working as a recruiter, ideally in-house at a high growth firm
• Exceptional written communication skills (BA degree or above desired).  Marketing / copywriting experienc eis a huge plus.
• Exceptional verbal communication skills (experience working with customers, experience in sales)
• Experience talking to customers about products and massaging raw feedback into meaningful insights
• Experience working at a product company, ideally in product management, developer relations, customer support, or community building
• Familiarity with existing recruitment best practices and tools
• Experience fulfilling the role of "the customer" according to agile development methodology, or as a "super user" driving new features in a software development effort.