Sales Support Engineer at 500friends in San Francisco, CA

Sales Support Engineer:

500friends is looking for someone that can guide our customers through pre-sales objections, launch, and ongoing technical support. We are a venture backed, rapidly growing company that was recently honored as an AlwaysOn Top 100 private company.  We offer competitive compensation (both cash + equity), a high-energy environment with significant room for both personal and professional growth, and most importantly, free lunch! ;)

Primary Responsibilities:

• Assist the sales team as the technical subject matter expert during customer calls and presentations
• Use market and technical knowledge to consult on best practices and offer constructive direction for implementation
• Collaborate with the customer success team and provide ongoing technical support to our clients
• Develop technical collaterals and training materials
• Contribute to product roadmap 

Required Skills:

• Domain experience in e-commerce and/or social media
• Deep knowledge of web technologies, in particular JavaScript and REST
• Experience with programming languages such as PHP or Ruby
• Strong communication skills
• Track record of ensuring highest levels of customer satisfaction
• Experience in a start-up environment is a plus