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Account Manager

Boston, MA | Client Services

Job Description

We find our people as innovative as we do our company.

Fun, smart & vibrant people make up our Xu (pronounced "zoo") team! Our collaborative, dynamic & high energy environment makes this the kind of place where people want to work. Our Xu team is looking for additional members:

Account Manager - Managed Services

Responsibilities:

  • Services delivery lead, quarterbacking day-to-day interaction with clients and Sales teams
  • Clear digital marketing expert, with in-depth knowledge of the industry and ability to use data, trends, and market insights, to develop strategic recommendations
  • Develop and maintain a deep understanding of client’s business goals and challenges
  • Consistently keep Sales and internal teams informed of relevant account happenings and client conversations verbally and/or in writing
  • Act as primary client contact to troubleshoot and resolve client issues
  • Work closely with Sales team to expand client’s business by identifying opportunities and renewals
  • Own and organize internal teams to deliver complex campaign engagements, including project managing and communicating updates internally and externally

Requirements:

  • Excellent qualitative and quantitative skills to understand business information used by clients in their day-to-day activities
  • Communicate all client feedback internally to align customer business priorities and improve our overall offering
  • Highly responsive and detailed with all communications, escalating appropriately
  • Strong understanding of all campaign management aspects and technologies, including ad serving, creative types & pixels
  • Superior communication skills, both written and verbal
  • Ambitious self-starter, who leads by example

About the Company:

Headquartered in Boston, MA, with offices throughout North America and Europe, DataXu (www.dataxu.com)( Voted Advertising Age’s 2011 #5 Best Place to Work & Named "Top Place to Work in 2011" by Boston Globe) is the only multi-channel digital marketing management (DMM) platform offering real time optimization for display, video, and mobile advertisers. With exceptional growth, DataXu is a private, venture backed company with the resources to make a big impact and the agility to lead revolutionary change in both technology and media.

DataXu is leading a revolution in advertising with the first and only machine learning-based Digital Marketing Management (DMM) platform: DX3, which makes impression-level decisions in real time, optimizing the creative, consumer and contextual ad choices to help brands acquire more customers for less money. We’re already recognized as a leader in the Forrester Research December 2011 report: "The Forrester Wave™: Demand-Side Platforms, Q4 2011," in which DataXu is recognized as a Leader with DX3 ranked as the #1 current offering. http://www.dataxu.com/news/press-releases/forrester-wave-report/

Beyond its technology, DataXu has developed a trusted reputation for expertly advising and servicing advertisers and media agencies trying to cross the chasm into a data-driven way of working. DataXu is now expanding those relationships globally.

Benefit Highlights:

 Medical & Dental Insurance – 100% company paid deductible

 FSA (Medical, Dependent & Transportation care)

 Onsite dry cleaning service

 Company paid weekly catered lunches

 Innovation Days

 Generous Employee Referral Program

 Monthly Employee Recognition Program

 Free snacks and drinks

 Friday socials

 

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