We're sorry, but this job has been closed. See other open jobs at littleBits

Customer Service

NEW YORK, NY | Operations

Job Description

About littleBits:

littleBits is an opensource library of electronic modules that snap together with tiny magnets for prototyping and play.

Job Description

littleBits is looking for an incredible, passionate and energetic customer service associate to join the team. Ever since littleBits was founded, we have more sales requests than we anticipated and are looking for someone to think strategically, develop a customer service infrastructure and help us streamline our relationship with vendors and customers. Tasks include but are not limited to helping developing a system for managing customer relationships (including individual buyers, distributors, retailers and wholesalers), manage CRM systems, answering email inquiries and designing our customer service workflow. Tasks also include ensuring customers are not only happy, but ecstatic!

Requirements

  • Prior experience in customer service
  • Ability and willingness to work in a very fast paced environment
  • Ability to work in a team environment
  • Ability to travel as needed
  • Prior experience in managing a team
  • Personable, very positive attitude and good communication skills with clients, employees and collaborators
  • Experience in working with toys, consumer electronics and/or educational platforms
  • Strong sense of initiative and drive
  • Patience, positive attitude, and ability to handle high volume customer and vendor inquiries

Technical

  • E-commerce experience
  • Proficiency in Zendesk, Salesforce and other customer support platforms
  • Proficiency in Quickbooks
  • Significant experience designing a customer service workflow and procedures
  • Proficiency in developing ticketing system and tracking incoming requests
  • Proficiency in developing shipping, returns and refund policies
  • Strong proficiency in Microsoft Office

Benefits

  • The chance to get in at the ground level of a world-changing company
  • Competitive Salary, options and benefits package
  • Fun, creative and challenging work environment
  • Position is full-time in our west village office
Position Filled
Not the right job?
Describe your perfect job
Join our Talent Network »