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Sales Development Associate

San Francisco, CA | Sales

Job Description


About Us:

  • Twilio is powering the future of business communications, providing a platform for building modern, communications–enabled applications - light, cloud-based, scalable, and user experience focused. 
  • Nearly 150,000 developers have signed up to be a part of this disruption, building applications for security, privacy, and fraud prevention; customer service and help desk support; sales communications; marketing and lead management; business process and logistics; and business communications and collaboration.
  • Twilio customers include great brands like airbnb, eBay, Hulu, Intuit, LinkedIn, Quora, Sony, SurveyMonkey, Trulia, WalmartLabs, and ZenDesk.
  • We are focused on enabling the DOers and obsessed with making communications-enabled applications simple to build. 

About the Job:

Our Sales team is the central hub for high value customers and prospects across our fast growing business.  We are looking for a passionate tech savvy individual looking to contribute to and learn from an experienced and high performing sales team.  You will use data-driven methods to develop and an outbound lead generation strategy,  working closely with our Enterprise and SMB Sales Managers to route prospects quickly and efficiently.  


  • Generate qualified sales leads through outbound emails, calls, and trade show events. 
  • Track communications with customers and prospects in Salesforce.com.
  • Answer our customer’s basic product questions, with a strong emphasis on delighting the customer.
  • Capture lead metrics and customer trends, and present periodic proposals to management on ways to improve sales process.
  • Attend local tech events and conferences, evangelizing Twilio and cementing our reputation as a friendly and knowledgeable part of the startup community.


  • You are analytical and detail oriented.  You can collect data and quickly make decisions about next steps in the sales process.  You are comfortable making data-driven decisions.
  • You are an intelligent and ambitious go-getter, and you’re excited to develop your technology sales skills working with a fast growing startup with real traction in the marketplace.
  • You are a tech-savvy "people" person who learns fast and thinks on your feet. You love working with real customers: listening to them and solving problems.
  • You’re ready to roll up your sleeves to get stuff done, doing whatever it takes to retain and delight a customer. You’ve admired the Nordstroms, Apple, Zappos service ethos.
  • You have a bachelor’s degree from a top tier university or equivalent experience.

Nice to Have:

  • Experience working with SalesForce.com or other CRM systems.  
  • Entrepreneurial and leadership experience of some variety, such as starting a business, leading a team or club.  
  • You’ve won awards for being awesome in some way.
  • A can-do "make it happen" attitude: you are comfortable making decisions with little supervision or direction.

Perks include:

  • Full benefits, including medical, dental, vision and 401k
  • An Amazon Kindle on your first day, and $30/month to spend on books
  • Pre-tax commuter benefits
  • Catered lunches a few times a week and a weekly team dinner featuring invited technology and entrepreneurial speakers
  • Excellent gear (We ❤ Apple computers and big monitors!)
  • Twilio track jacket after demoing your first Twilio app in front of the company!

How to apply:

  • Want to stand out? Sign up and build an app using the Twilio API. Include a link to it in your cover letter. Bonus points for pointing out bugs or things that annoyed you/could be better about the platform.
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