Assistant Manager - Self Storage (Baltimore MD)

Baltimore, MD | Property Management

Job Description

US Storage Centers & Westport Properties owns and operates over 65+ properties throughout the United States. With over 25 years in the Storage Business we know how to take care of our customers and our team members. Our sales focused management staff provides a fun and competitive environment for true sales and management professionals to show their stuff!

Job Title: Self Storage Managers
Reports to: District Manager

Please read the entire job description below before applying.  Although we do not currently have any openings in Baltimore MD, we will gladly accept your application and consider you for future opportunities.


The Self-Storage Property Manager is an energetic, outgoing self-starter who has excellent sales, marketing and customer service skills. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. This manager pays close attention to detail and has general accounting, marketing and basic computer skills.


• Responsible for the sales, marketing, occupancy, and delinquency management of the facility.

• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management

• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries

• Shows, rents and cleans self storage units as well as actively selling and maintaining supplies of moving and packing materials

• Maintains all required tenant documentation in a neat and orderly manner as directed by management

• Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices

• Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily.  Completes routine maintenance such as changing lightbubs, some painting, and light repairs that typically require the use of a drill, hammer, or screwdriver.

• Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily

• General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management

• Assist in preparing units for auction, vacate as prescribed by law, and approved by management

• Effectively communicates with management and fellow associates


Basic computer operation required. Proficiency in Microsoft Office including Word, Excel, and Outlook.  Preferably experience using a self-storage software application is a plus but not required. Understanding of an automated gate system preferred but not required.


• Customer service, retail sales, marketing, general office and telephone skills all required.

• Good organizational skills and basic accounting practices. Basic knowledge of self-storage industry law is helpful. Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry. General office functions and experiences a plus. Ability to pay close attention to detail. Employment is also subject to background check.


HS Diploma and some college preferred


Seating for approx. 6 hours, light to heavy lifting.  Ability to use a drill, hammer, and screwdriver.


Full Coverage Healthcare, Dental, & Vision Care
Paid Time Off
Life Insurance Coverage
401K Plan

Some positions include: 2 Bed 1 Bath Apartment with Most Major Utilities Paid.


NOTE: Candidates who have experience working in any of the following arenas are especially encouraged to apply: hotel & hospitality, car rental, travel & service industry, collections agency, retail sales, gym or healthclub, banking, direct sales, business to business sales, b2b sales, b2c sales, business to consumer sales, retail management, or hotel management.

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