Support and Implementation Specialist at drchrono in Mountain View, CA

REQUIREMENT: fill out our questionnaire, if you impress us we will give you a call!

EVEN BETTER, IMPRESS US: shoot a video.

About drchrono

drchrono is a culture of passionate people interested in crafting only the best healthcare EHR platform with a focus on iPad. We are a silicon valley startup. We strives to solve healthcare problems with mobile technology. We are Y Combinator backed company and we’re building some fascinating stuff.

Based in Mountain View, CA

Responsibilities

• Respond professionally to urgent inbound phone calls.
• Being a first point of contact to handle and resolve customer complaints during 90 day implementation phase
• Identify and escalate priority issues.
• Research required information using available resources.
• Arbitrating in situations between users.
• Follow up customer calls when necessary.
• Troubleshoot problems and provide information to developers.
• Monitor and control numerous concurrent tasks in tandem.
• Train New Clients in all aspects of the drchrono system

Requirements

• 1-2 years in a customer facing, Account Management role
• Excellent time management, project management and organizational skills.
• Patience, empathy and a unique ability to manage stress.
• Exceptional listening skills with attention to detail.
• Excellent verbal and written skills.
• Naturally compassionate and caring.
• Efficient keyboard skills.
• Resiliency with mediation skills.
• Able to work under pressure and adapt to situations quickly.
• Good judgment and initiative.
• Strong communication and interpersonal skills.
• Technologically sophisticated.
• Detail and service oriented individual.
• Active, passionate about healthcare.
• Experience using SalesForce or other CRM.

Bonus skills.

• Worked with Disney, Apple, ZenDesk, or desk.com.
• Knowledge/experience with measuring, improving customer satisfaction and loyalty.
• Ability to create processes our team can utilize
• Worked doing Apple support, or SAAS support

Benefits

• Stock options
• Competitive salaries
• Vacation days & time off
• Medical, dental, & vision insurance
• Life & disability coverage
• Flexible spending accounts
• Apple gear
• Everyday company meals, snacks and beverages
• Build something that makes the world a better place
• Much more ...

If others have ever noted that you're a borderline perfectionist, this is the job for you!

Have questions? Checkout drchrono.com/jobs and tv.drchrono.com.