Level 1 Support Specialist (Phone Support) at Site5.com in REMOTE POSITION - ...
Level 1 Support Specialist (Phone Support)
- You will be working from the comfort of your home anywhere in the world!
- We are a company of 90 team members and growing, and have some great opportunities to move up and further your career!
- All employees receive 20 days of paid time off per year (increased to 25 days after 3 years of employment).
- Health/dental/vision insurance is available to U.S. employees.
- Your input and suggestions matter, and we encourage them.
- We encourage learning new skills and we will pay for the books to help. We want you to grow and move up in the company. Your success is our success!
- Love of helping people and love for the Internet!
- Experience in web hosting, and with cPanel and linux.
- A reliable high-speed Internet connection and capable of Voice over IP (VOIP).
- Quiet environment where you can take phone calls with customers without distraction or background noise.
- Phone & computer headset for VOIP and Skype.
- Fast typer (40wpm+).
- Excellent spoken English.
- You should be comfortable using cPanel and WHM and general web hosting topics (Wordpress, Drupal, etc.).
- Desire to better yourself and learn by reading and testing. If you don’t understand how WordPress works you need to have the drive to set up your own install and play with it.
You must be at least 18 years of age to apply.
We expect Site5 to be your sole job as these are not pay-per-ticket positions. You cannot work for another hosting company while being employed at Site5. No hiring agencies or outsourced support companies.