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Customer Support Engineer (Remote Possible) at Xamarin in Cambridge, MA

Customer Support Engineer

The Ideal Candidate
 
You will be the first point of contact with our customers, so you will work through support cases and prioritize cases appropriately. Working closely with Xamarin product engineers, you will guide customers from a potential problem to a successful solution, delighting customers in the process. Every day is different, so adapting to different scenarios is key. A lot of time will be spent writing sample applications to investigate potential bugs and issues within MonoDevelop/Visual Studio with MonoTouch for iOS/Mono for Android, and working with customers to help them achieve their goals using Xamarin technologies.
 
In addition to responding directly to cases from customers, you will also be monitoring issues on the Xamarin Mailing Lists, Forums, and Chat, as well as other public channels such as Stack Overflow.
 
Desired Skills
  • Excellent written communication skills
  • A strong interest in building mobile apps on iOS or Android and proficiency with C# and .NET (or a demonstrable willingness and ability to learn quickly)
  • MonoTouch and Mono for Android experience preferred but not required
  • Sample artifacts of your coding acumen, examples include:
    • GitHub projects, or other open source participation
    • Sample bug reports filed
    • Stack Overflow reputation
    • Technical Blog

About Xamarin

Xamarin is a fast growing start up founded in May 2011, currently 40 employees, with offices in Boston and San Francisco. We have thousands of paying customers and over one hundred and fifty thousand developers have used our tools.
 
Xamarin's mission is to make it fast, easy and fun to build great mobile apps. Xamarin provides the best platform for developers to create great mobile apps for iOS, Android and Windows Phone, using their existing C# skills, tools, and code to build mobile apps for iOS and Android. All developers, including those new to the C# language, benefit from the ability to share code between platforms, while building fully native apps, without compromise.
 
For most people on the planet, their first and primary experience with software will be on a mobile device. This shift to mobile will create several big companies on the order of Adobe, Macromedia, and Rational. Xamarin aims to be one of them.
 
 
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