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Help/FAQs: Managing Your Account

How do I request referrals from my LinkedIn contacts?

Here at JobScore we use the Plaxo Address Book widget. There are two ways to sync LinkedIn with your Plaxo address book:

  1. Use the “find people you know” feature to add your LinkedIn contacts to Plaxo.
    1. If you don’t currently use Plaxo, sign up and follow the instructions here.
    2. After you are signed up please visit http://pulse.plaxo.com/pulse/import
    3. Click on LinkedIn, sign in, and then add your contacts to Plaxo.
    4. Your contacts will show up the next time you click on the Plaxo Widget from inside JobScore.
  2. If you want to keep LinkedIn and Plaxo in sync, sign up for Plaxo Premium ($49.95 / year) - if you don’t, you’ll have to repeat the steps above each time you want to move your new contacts LinkedIn contacts into Plaxo.

I'm a contract recruiter - how do I link two different JobScore employer accounts together?

For now, please contact us if you want to link multiple accounts together.  We have to do this manually and typically get it done within one business day.  If you already have a JobScore account and want to provision a new account for a new customer, we recommend you contact us first before creating the new account rather than creating it first and then contacting us.

What are credits? How do I get more credits?

Each time you contact a candidate from the JobScore Network you spend 1 credit. You can get credits by:

  • Buying credits. Credit prices are listed here.
  • Earring award credits:
    • With the JobScore SHARE plan, you earn 1 award credit for each new resume you share with the network (provided the resume isn't already in the Network).
    • Earn up to 10 award credits for each employer you refer who signs-up for the JobScore SHARE plan, regardless of your plan.

How do I edit my company details?

Visit your Account Details page to make changes to your company name, website, and more. NOTE: You must be an Admin User to access this page.

Can I set up preset job defaults to save time when adding new jobs?

Yes! Visit your Job Defaults page to create defaults for job details, description, benefits and other information.

How do I create and manage job defaults?

Visit your Job Defaults page to create defaults for job details, description, benefits and other information.

How do I edit my list of locations?

Visit your Locations page to add, edit, and remove locations. NOTE: You must have at least 1 location in order to add a job.

How do I edit my list of departments?

Visit your Departments page to add, edit, and remove departments. NOTE: You just have at least 1 department in order to add a job.

Why do you need my billing information if I'm using the free JobScore SHARE plan?

As a JobScore SHARE customer the easiest way to drive applicants to your jobs is by posting on major job boards. We use your billing information when you choose to publish jobs to paid job boards like Craigslist or Monster. This is primarily a convenience for you, so you don't have to manually re-enter your billing information for each job board you want to post to. we also use your credit card information if you choose to buy credits. If you are on the JobScore eSHARE plan we will only charge your credit card when someone in your account chooses to buy something.

How do I enter or update my billing information?

Visit your Billing Information page to add or edit credit card information.

How do I edit my profile?

Visit your Edit User page to edit your profile.

Can I delete user profiles?

Sorry, you cannot delete user profiles: you'd be losing valuable information! If you are an Admin user for your account, you can de-activate other users by visiting your Users page and clicking on the de-activate link in the actions column. When you de-activate someone they will no longer be able to log into your account, but all of their user history is preserved.

How do I add another user to my JobScore account?

Visit your Users page to add other users to your JobScore account. For admin users, there's also a link to add a user from the actions menu in the top navigation. With JobScore, you can add as many users your account as you like for no additional charge.

Can I edit the profile details for another user?

If you are an Admin user, yes.! Visit your Users page and click the user's name to access their View User page, then click 'edit' and make your changes. As an admin you can also edit other user's email alert preferences if you like - so you can make sure the right people are getting the right emails.

How do I add or remove administrative privileges for a user?

Visit the Users page and click the user's name to view their View User page, then click 'edit' in the account and contact section at the top right. You are now on the edit user page and the first attribute on the page is called "type" - you can add or remove administrative privileges using this field.

How do I delete another user?

You cannot delete an active JobScore user, but you can de-activate them. Visit your Users page and click the "deactivate" link to the right of the user's name. That user will no longer have access to your JobScore account. You can re-activate them at any time.

Can I delete my entire company account?

Sorry, you cannot delete your entire company account from within JobScore. If you want to delete your account, please e-mail us with your request, and we will delete your account within 5 business days. There are additional details on how to close your account on the Edit Account page.

 

 

If you can't find what you are looking for here, please feel free to e-mail us at support@jobscore.com or drop us a call at 415-904-9900. Please post suggestions for additional help topics in the JobScore Forums.